We are only offering phone and email advice at present to keep our staff, volunteers and you safe.
If you need to drop or send us papers to us, please use either address below - papers dropped or sent to Whitby will take a little longer to get to us.
4 Elders Street
Scarborough, YO11 1DZ
Church House, Flowergate
Whitby, YO21 3BA
For advice: 0808 278 7889
Monday to Friday 9am to 5pm
excluding Bank Holidays
Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges here.
If you need to call us about an admin issue, like cancelling an appointment, or cannot get through to us on the freephone number please call 01723 368 710 and select option 3.
Call us with Relay UK
If you can't hear or speak on the phone. Relay UK lets you use our phone service by typing what you want to say. Visit the Relay UK website for more information.
If you send us your email or phone number we will assume we can contact you via this.
If we can't get through to you, we will send you a text or leave a voicemail. Please tell us in the message box if you do not want us to do this.
We need your home address to make sure you are in an area we cover for advice.