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Covid Restrictions


We are only offering phone and email advice at present to keep our staff, volunteers and you safe.


If you need to drop or send us papers to us, please use either address below - papers dropped or sent to Whitby will take a little longer to get to us.

4 Elders Street
Scarborough, YO11 1DZ


Church House, Flowergate

Whitby, YO21 3BA

For advice: 0808 278 7889

Monday to Friday 9am to 5pm 

excluding Bank Holidays

Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges here.

If you need to call us about an admin issue, like cancelling an appointment, or cannot get through to us on the freephone number please call 01723 368 710 and select option 3.

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Contact us

Thanks for contacting us. We will get back to you as soon as we can.

If you send us your email or phone number we will assume we can contact you via this.

If we can't get through to you, we will send you a text or leave a voicemail. Please tell us in the message box if you do not want us to do this.

We need your home address to make sure you are in an area we cover for advice.